Workplace English Programme
Delivery & Logistics English (UK)
8–10 Weeks | 2 Lessons per Week | Workplace English Programme
Who this course is for
- Delivery drivers
- Warehouse operatives
- Logistics staff
- Transport workers
- Learners needing confident workplace communication in UK logistics
Course details
- Level: A2–B1 recommended
- Class format: Live online + recorded support
- Weekly hours: 2 sessions/week, 60 mins each
- Exam support: Exam support available on request.
- Price: £20.99/week or £69.99/month
What you’ll learn
Communicate confidently with customers during deliveries
Confirm addresses and delivery details clearly
Report damages, delays, and incidents professionally
Understand and follow safety instructions
Communicate effectively with supervisors and team members
Improve pronunciation and clarity
Perform confidently in logistics job interviews
Course content
Module 1: Introduction to Delivery & Workplace CommunicationCourse orientation, roles in delivery/logistics, professional greetings, and polite customer interaction
Course orientation, roles in delivery/logistics, professional greetings, and polite customer interaction
- professional greetings
- polite customer interaction
- roles in logistics
Module 2: Customer Communication During DeliveriesDelivery procedures, missed deliveries, signatures, complaints, and role-play practice
Delivery procedures, missed deliveries, signatures, complaints, and role-play practice
- explaining procedures
- handling complaints
- requesting signatures
Module 3: Warehouse Communication SkillsShift instructions, workplace vocabulary, reporting stock issues, and supervisor communication
Shift instructions, workplace vocabulary, reporting stock issues, and supervisor communication
- shift instructions
- warehouse vocabulary
- handover communication
Module 4: Reporting Problems & IncidentsReporting damaged parcels, delays, incident reporting, and escalation language
Reporting damaged parcels, delays, incident reporting, and escalation language
- incident reports
- delay reporting
- escalation language
Module 5: Health & Safety CommunicationSafety vocabulary, warning signs, hazard reporting, and emergency communication
Safety vocabulary, warning signs, hazard reporting, and emergency communication
- safety vocabulary
- hazard reporting
- emergency communication
Module 6: Documentation & Technology LanguageCompleting delivery forms, scanning systems, apps, and professional messages
Completing delivery forms, scanning systems, apps, and professional messages
- delivery forms
- scanning systems
- professional messages
Module 7: Teamwork & Professional ConductTeam meetings, updates, workplace problem-solving, and professional behaviour
Team meetings, updates, workplace problem-solving, and professional behaviour
- team updates
- workplace problem-solving
- professional behaviour
Module 8: Interview Preparation & Career GrowthJob interview practice, STAR responses, and communication for progression
Job interview practice, STAR responses, and communication for progression
- interview questions
- STAR method
- career progression communication
Module 9: Advanced Logistics CommunicationHGV driver communication, route planning language, and professional report writing
HGV driver communication, route planning language, and professional report writing
- route planning language
- professional reporting
- HGV communication
Module 10: Leadership & Conflict ManagementLeadership communication for supervisors and conflict management skills
Leadership communication for supervisors and conflict management skills
- leadership communication
- conflict management
Requirements
- A2-level English recommended
- Device with internet access
- Notebook or digital note-taking
Description
The Delivery & Logistics English (UK) course is designed for delivery drivers, warehouse operatives, logistics staff, and transport workers who need clear and confident English communication in UK workplaces.
This practical course focuses on real-life communication used in delivery services, warehouses, transport companies, and distribution centres.
This is not general English — it is career-focused workplace communication training for the UK logistics sector.
This programme is available for delivery companies, logistics firms, warehouses, and transport organisations seeking structured English training for staff through private group training (up to 10 staff) or scheduled public classes.