Workplace English Programme
English for Hospitality Professionals
8–10 Weeks | 2 Lessons per Week | Workplace English Programme
Who this course is for
- Restaurant staff
- Waiters / Waitresses
- Baristas
- Hotel receptionists
- Front desk staff
- Catering assistants
- Hospitality supervisors
Course details
- Level: A2–B1 recommended
- Class format: Live online + recorded support
- Weekly hours: 2 sessions/week, 60 mins each
- Exam support: Exam support available on request.
- Price: £20.99/week or £69.99/month
What you’ll learn
Greet and assist customers confidently
Take orders clearly and accurately
Handle complaints professionally
Communicate effectively with colleagues
Write simple professional emails and messages
Improve fluency and pronunciation
Perform confidently in hospitality job interviews
Course content
Module 1: Introduction to Hospitality CommunicationRoles in hospitality, professional greetings, small talk, and tone
Roles in hospitality, professional greetings, small talk, and tone
- professional greetings
- customer service language
- pronunciation practice
Module 2: Taking Orders & Service LanguageTaking orders, clarifying requests, menu language, and role-play
Taking orders, clarifying requests, menu language, and role-play
- taking orders
- clarifying requests
- explaining menu items
Module 3: Handling Complaints ProfessionallyApologising, offering solutions, escalation, and conflict language
Apologising, offering solutions, escalation, and conflict language
- apologising professionally
- offering solutions
- conflict resolution
Module 4: Telephone & Booking CommunicationReservations, confirmations, cancellations, and phone clarity
Reservations, confirmations, cancellations, and phone clarity
- taking reservations
- confirming bookings
- telephone clarity
Module 5: Hotel & Front Desk EnglishCheck-in/check-out language, facilities, guest requests, and policies
Check-in/check-out language, facilities, guest requests, and policies
- check-in language
- guest requests
- explaining policies
Module 6: Team Communication & Workplace EnglishShift handovers, reporting problems, safety communication, and meetings
Shift handovers, reporting problems, safety communication, and meetings
- shift handovers
- reporting problems
- health and safety
Module 7: Professional Writing SkillsEmails, booking confirmations, customer queries, and manager updates
Emails, booking confirmations, customer queries, and manager updates
- professional emails
- booking confirmations
- clear writing
Module 8: Interview Preparation & Career GrowthInterview practice, STAR method, promotion language, and review
Interview practice, STAR method, promotion language, and review
- interview questions
- STAR method
- career progression communication
Module 9: Advanced CommunicationUpselling, presentations, difficult guests, and cross-cultural communication
Upselling, presentations, difficult guests, and cross-cultural communication
- upselling language
- dealing with difficult guests
- cross-cultural communication
Module 10: Leadership CommunicationLeadership communication for supervisors and service standards
Leadership communication for supervisors and service standards
- leadership communication
- service standards
Requirements
- A2-level English recommended
- Device with internet access
- Notebook or digital note-taking
Description
The English for Hospitality Professionals course is designed for individuals working in restaurants, hotels, cafes, catering services, and front desk roles across the UK.
This practical workplace communication programme focuses on real-life English used in customer service environments. Learners develop the confidence and language skills needed to interact professionally with customers, colleagues, and managers.
This is not general English — it is career-focused communication training for the UK hospitality sector.
This programme is available for restaurants, hotels, cafes, catering companies, and hospitality groups seeking structured English training for staff through private group training (up to 10 staff) or scheduled public classes.