Workplace English Programme
English for Retail Professionals
8–10 Weeks | 2 Lessons per Week | Workplace English Programme
Who this course is for
- Shop assistants
- Supermarket staff
- Convenience store workers
- Shopping centre teams
- Customer-facing retail staff
Course details
- Level: A2–B1 recommended
- Class format: Live online + recorded support
- Weekly hours: 2 sessions/week, 60 mins each
- Exam support: Exam support available on request.
- Price: £20.99/week or £69.99/month
What you’ll learn
Assist customers confidently in store
Explain products and offers clearly
Handle refunds and returns professionally
Manage complaints calmly
Communicate effectively with managers and colleagues
Improve pronunciation and fluency
Perform confidently in retail job interviews
Course content
Module 1: Introduction to Retail CommunicationRoles in UK retail, professional greetings, and customer service language
Roles in UK retail, professional greetings, and customer service language
- professional greetings
- customer service language
- pronunciation practice
Module 2: Helping Customers & Product LanguageCustomer needs, product features, sizes, prices, and promotions
Customer needs, product features, sizes, prices, and promotions
- product explanations
- store directions
- promotion language
Module 3: Handling Payments & TransactionsCheckout communication, payment options, and queue management
Checkout communication, payment options, and queue management
- checkout communication
- payment options
- queue management
Module 4: Refunds, Returns & ComplaintsRefund language, store policies, apologies, and escalation
Refund language, store policies, apologies, and escalation
- refund language
- complaint handling
- escalation
Module 5: Team Communication & Workplace EnglishManagers, shift handovers, stock issues, and meetings
Managers, shift handovers, stock issues, and meetings
- shift handovers
- reporting stock issues
- team meetings
Module 6: Stock, Safety & ProceduresStockroom communication, safety language, and written reports
Stockroom communication, safety language, and written reports
- stockroom communication
- health and safety
- written reports
Module 7: Professional Writing SkillsEmails to managers, incident reports, and clarity in writing
Emails to managers, incident reports, and clarity in writing
- professional emails
- incident reports
- clear writing
Module 8: Interview Preparation & Career GrowthInterview practice, STAR method, promotion language, and review
Interview practice, STAR method, promotion language, and review
- interview questions
- STAR method
- career progression communication
Requirements
- A2-level English recommended
- Device with internet access
- Notebook or digital note-taking
Description
The English for Retail Professionals course is designed for individuals working in shops, supermarkets, convenience stores, shopping centres, and customer-facing retail environments across the UK.
This practical course focuses on real workplace communication used in retail settings. Learners develop the language skills and confidence required to assist customers, handle transactions, manage complaints, and communicate effectively with colleagues and supervisors.
This is not general English — it is career-focused communication training for the UK retail sector.
This programme is available for retail stores, supermarkets, shopping centres, and customer-facing businesses seeking structured English training for staff through private group training (up to 10 staff) or scheduled public classes.