Workplace English Programme
Professional English for Office Staff
8–10 Weeks | 2 Lessons per Week | Workplace English Programme
Who this course is for
- Administrative professionals
- Receptionists
- Office assistants
- Front desk staff
- Support staff in offices and schools
Course details
- Level: B1 recommended (strong A2 possible)
- Class format: Live online + recorded support
- Weekly hours: 2 sessions/week, 60 mins each
- Exam support: Exam support available on request.
- Price: £20.99/week or £69.99/month
What you’ll learn
Communicate professionally in office settings
Write clear and structured emails
Handle phone calls confidently
Participate effectively in meetings
Manage client and visitor interactions
Improve fluency, tone, and pronunciation
Perform confidently in office job interviews
Course content
Module 1: Introduction to Professional Office CommunicationRoles in office environments, introductions, and formal vs informal language
Roles in office environments, introductions, and formal vs informal language
- professional introductions
- formal vs informal language
- pronunciation practice
Module 2: Telephone Communication SkillsAnswering calls, transferring calls, and taking messages
Answering calls, transferring calls, and taking messages
- answering calls
- transferring calls
- message taking
Module 3: Professional Email WritingEmail structure, tone, enquiries, and confirmations
Email structure, tone, enquiries, and confirmations
- email structure
- tone and clarity
- appointment confirmations
Module 4: Meetings & Workplace DiscussionsMeeting participation, updates, and professional discussion skills
Meeting participation, updates, and professional discussion skills
- meeting participation
- giving updates
- asking for clarification
Module 5: Handling Clients & Customer ServiceClient enquiries, managing expectations, and complaints
Client enquiries, managing expectations, and complaints
- client enquiries
- managing expectations
- complaint handling
Module 6: Reports & DocumentationShort reports, internal communication, and proofreading
Short reports, internal communication, and proofreading
- report writing
- internal communication
- proofreading
Module 7: Workplace Problem Solving & ConfidenceExplaining problems, suggesting solutions, and cross-cultural communication
Explaining problems, suggesting solutions, and cross-cultural communication
- problem explanation
- solution language
- cross-cultural communication
Module 8: Interview Preparation & Career DevelopmentInterview practice, STAR method, promotion language, and review
Interview practice, STAR method, promotion language, and review
- interview questions
- STAR method
- career progression communication
Requirements
- A2–B1 level English recommended
- Device with internet access
- Notebook or digital note-taking
Description
The Professional English for Office Staff course is designed for administrative professionals, receptionists, office assistants, and front desk staff who require clear and confident communication in UK office environments.
This practical programme focuses on real workplace communication used in offices, schools, companies, and service organisations.
Learners develop the language skills required to communicate professionally with clients and colleagues, write clear emails and reports, participate confidently in meetings, handle phone communication effectively, and improve workplace confidence and career progression.
This is not general English — it is career-focused communication training for professional office environments in the UK.
This programme is available for offices, schools, service organisations, and corporate teams seeking structured professional communication training for staff through private closed-group training (up to 10 staff) or scheduled public programmes.